Responsibilities :
- Working
with the Global Account Manager from Team in all contract related issues;
- Maintaining
a good working relationship with the Regional Contract Manager of the
account, acting as a focal point for the account in the region and
maintaining a good relationship with the regional HR service centre of the
account;
- Ensuring
that the service delivery teams are working to agreed KPI’s and processes,
both external and internal. This to be done through the management of the
Client Services Manager;
- To
ensure that all regional activities are within the guidelines of the
service agreement;
- Working
with our customer’s Regional Contract Manager in all matters relating to
country specific requirements and scope of service;
- Responsible
for vendor management in the region, quality control and relationship
building;
- Profitability
within the region, including cost analysis/control and on time invoicing;
- Point
of escalation for the account where an issue cannot be resolved at Client
Services Manager level;
- Recruitment
of suitable front and back office staff as required;
- To
maintain and develop internal software tools in conjunction with the
Global Account Manager and IT teams to streamline processes and
internal/external reporting;
- Possible
travel required to country specific account locations to further the
relationship, improve service delivery and manage country specific issues;
- Assist country specific HR teams in finding resolutions for country specific issues.
Requirements:
- Candidate
must possess at least a Bachelor's Degree / Post Graduate / Professional
Degree in Business Studies / Logistic / Transportation / Customer Services
or equivalent;
- Minimum
5 years experience in managing service delivery teams, preferably in the
Global Mobility Sector;
- Proven
leadership capacities and the ability to manage staff on all levels;
- Ability
to manage several tasks at the same time; service minded;
- English
both written and spoken is a must; one further language preferable;
- Cultural
awareness;
- 1 Full-Time position(s) available.
Interested candidates are welcome to register at www.hr-1st.com or email resume at enquiries@hr-1st.com.
No comments:
Post a Comment