Analyst, Business Process Optimization

Responsibilities :

• Provide detailed analyses and deliver sustainable and supportable solutions and/or automation to process breakdown in the service line and supporting functions.
• To analyse and design process improvements in the designated process areas that deliver measurable and/or qualitative benefits
• Prepare, update and regularly review all relevant process map documentation for the service line and the supporting/enabling functions
• Assess innovative ideas generated from an Ideas Management program relative to benefit and cost
• Support the BPO Manager in cultivating culture of continuous improvement and innovation
• Gain support of the service line that the systematic approach creates significant and measurable improvement.
• Create understanding with employees what the needs and benefits are of process improvement initiatives
• Contribute to cultivating a culture of continuous improvement and innovation
• To liaise with external IT vendors, Finance Business Partners and Consultants
• Understanding the different processes used throughout finance and HR operations locations in Asia Pacific.
• Identifying/ leveraging best practices already in use in the finance operations community.
• Designing practical and effective solutions to address improvement opportunities – both cost and performance.
• Successfully implement improvement initiatives with Finance and HR Business Partners
• Strive as a SME on process improvements/ standardization methodology
• Provide consultative services to both external Finance and HR Business Partners and internal support staff
• Ability to relate to cross-cultural processes and country sensitivities.
• Responsible for process documentations (i.e. process maps)
• Maintain strong client relationships
• Be able to influence decisions / actions through provision of value added inputs into the organization’s business processes.

Requirements :

• Qualified University Degree holder
• 2 years of working experience of which the last 1 year is focused on process outsourcing/improvement and/or shared services.
• Good all round communicator: written, oral and presentation skills.
• Software skills (Word, Excel, PowerPoint, Access, VBA, etc)
• Experience in supporting a shared service centre (preferred)
• Very strong IT knowledge (an advantage)
• Experience in logistic industry (preferred)
• Process oriented and able to work under pressure
• Demonstrated ability to think conceptually and translate this into practical action.
• With process engineering experience (advantage)
• Strong process documentation skill

Interested candidate can call us at 03-22848988 or register at www.hr-1st.com