Responsibilities:
• Manage the billing team responsible for ocean freight and non-freight billing which includes stevedorage, detention charges and other miscellaneous recoveries. Support also specialized billings – US military, and ship owners recoveries.
• Oversee the billing team to ensure timely review of AOI to ensure all receivables due are collected and take corrective actions for omission in or inaccurate billing. Escalate the process with process owners where necessary. Take corrective action for late billings and identify KPIs for team.
• Work closely with Sales Team to ensure customer’ disputes are resolved and liaise with other process owners – Operation/Documentation/CSR and RAC for rating/freighting errors.
• Analyse Controller’s report to ensure all adjustments made to the RRS system are valid, justifiable and supported. Any system-related issues are to be raised to the Technical Service/Financial Support Services and follow through accordingly.
• Perform audit of collections of detention/washing/recoveries & demurrage charges made at depot / PSA yard are complete and correct. Any non-collection and short collections are to be followed through with these appointed contractors.
• Lead projects for EDI or system improvement with customers or within APL systems by participating actively in the user requirements, specifications, testing and implementation.
• Perform analysis of the collections reports by currency and payment mode for ad hoc reporting.
• Validate refund request, write-off request and other forms of adjustments to ensure these request are properly and approved.
Requirement:
• Bachelor Degree in Finance/Accounting
• Minimum 3 years relevant experience in billing.
• Committed, meticulous, team player, excellent communication and negotiation skills. Able to work under pressure and tight deadline.
• English and Mandarin
• Desired Competencies (nice to have): Computer literate and conversant with Microsoft Office.
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