Responsibilities:
• Ensure queries by customers are attended promptly and communications are handled in a professional manner.
• Ensure commitments to customers are met promptly.
• Work together to ensure billing accuracy upon receipt of queries.
• Timely support/settlement of customer queries/ disputes.
• Work together to manage customer’s credit account status.
• Liaise on billing queries from other stations of origin.
• Resolve customer’s queries from multiple channels promptly.
• Support the provision of special reporting requests by customers in an accurate and timely manner.
• Ensure all queries are resolved in accordance with regional standards.
• Ensure effective and efficient logging of all queries.
• Cross function liaison to handle billing adjustments attributed by customers.
• Retrieve and follow-up undelivered documentations upon request by customers.
• Handle inbound attachment request.
• Track shipment documents through different channels.
• Communicate and liaise with overseas locations for special customer queries.
• Must demonstrate ability to influence decisions/actions through provision of value-added inputs into the organisation’s business processes.
Requirements :
• Minimum SPM, ‘O’ level or equivalent
• Diploma or Degree holders are encouraged to apply
• 1 year working experience preferred but not essential
• Good communication and conversational skills in local language(s)
• Good telephone conversation/handling skills
• Good customer handling skills
• A team player
• Service oriented
• Strong problem solving skills
• Able to handle stress
• Able to work independently
• Basic software skills (e.g.: Word, Excel, PowerPoint, etc.)
• Basic knowledge in both billing & credit policy
• Basic knowledge in shipment flow (including tracing records)
• Basic product and tariff knowledge
Interested candidate can register online at www.hr-1st.com or send in resume at enquiries@hr-1st.com
• Ensure queries by customers are attended promptly and communications are handled in a professional manner.
• Ensure commitments to customers are met promptly.
• Work together to ensure billing accuracy upon receipt of queries.
• Timely support/settlement of customer queries/ disputes.
• Work together to manage customer’s credit account status.
• Liaise on billing queries from other stations of origin.
• Resolve customer’s queries from multiple channels promptly.
• Support the provision of special reporting requests by customers in an accurate and timely manner.
• Ensure all queries are resolved in accordance with regional standards.
• Ensure effective and efficient logging of all queries.
• Cross function liaison to handle billing adjustments attributed by customers.
• Retrieve and follow-up undelivered documentations upon request by customers.
• Handle inbound attachment request.
• Track shipment documents through different channels.
• Communicate and liaise with overseas locations for special customer queries.
• Must demonstrate ability to influence decisions/actions through provision of value-added inputs into the organisation’s business processes.
Requirements :
• Minimum SPM, ‘O’ level or equivalent
• Diploma or Degree holders are encouraged to apply
• 1 year working experience preferred but not essential
• Good communication and conversational skills in local language(s)
• Good telephone conversation/handling skills
• Good customer handling skills
• A team player
• Service oriented
• Strong problem solving skills
• Able to handle stress
• Able to work independently
• Basic software skills (e.g.: Word, Excel, PowerPoint, etc.)
• Basic knowledge in both billing & credit policy
• Basic knowledge in shipment flow (including tracing records)
• Basic product and tariff knowledge
Interested candidate can register online at www.hr-1st.com or send in resume at enquiries@hr-1st.com
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