Monday, August 9, 2010

Technical Support Analyst

Responsibilities:
• To provide technical infrastructure support for the area of :
- Directing the establishment of a continually improving computer network and associated services.
- To run Implementation programmes.
- Provision for security, availability, resilience and performance.
- Providing advice and recommendations on the selection of network related hardware and software.
- Identifying and evaluating technologies for the delivery of appropriate IS services to the business.
- Documentation for all infrastructure deployment.
• To work with HelpDesk for issues resolutions.
• Contract negotiation, problem escalation, etc.
• To ensure that Service Level Agreements for all services provided to Business Partners are met.
• To ensure all IT systems complies with company’s standards.

Requirements:

• Diploma/Degree in IT related qualifications.
• Communication skills (English), spoken and written (excellent).
• Technical competent in PC hardware/software and PABX systems.
• Experience in IT support (voice and data).
• Problem solving skills.
• 2-3 years of working experience.
Interested candidate can call us at 03-22848988 or send in resume at enquiries@hr-1st.com.

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