Tuesday, November 29, 2011

12 Core Competencies for Successful Job Performance

Different job types require specific competencies, however these 12 competencies are the most commonly recognized behaviors required for success in nearly all career fields.

Organizations will explore these core competencies in the job interview by asking competency based interview questions, otherwise known as behavioral interview questions.

What is a competency?
Competency is defined as the knowledge, skills and behavioral attributes necessary for acceptable job performance. Knowledge refers to previous education and experience, skills refers to the technical or practical skills required to perform the job and behavioral attributes refer to personality characteristics that are key to successful job performance.

The 12 core competencies identified for job success

Judgment/decision-making - able to make sound decisions based on information gathered and analysed. Consider all pertinent facts and alternatives before deciding on the most appropriate action.

Teamwork /interpersonal - able to interact with people effectively. Able and willing to share and receive information. Cooperate within the group and across groups. Support group decisions.

Quality Orientation/work standards - maintain high standards, attention to detail, accuracy and completeness. Show concern for all aspects of the job.

Work Ethic/motivation - Energy and enthusiasm in approaching the job. Commitment to putting in additional effort.

Reliability - take personal responsibility for job performance. Complete work in a timely and consistent manner. Keep commitments.

Problem Analysis/problem solving - gather and organize all relevant information. Identify cause-effect relationships. Come up with appropriate solutions.

Adaptability - adapts to changing work environment, work priorities, organizational needs. Able to deal with change and diverse people.

Planning /organizing - plan and organize tasks and work responsibilities to achieve objectives. Set priorities. Schedule activities. Allocate and use resources properly.

Communication - express ideas effectively. Organize and deliver information appropriately. Listen actively.

Honesty/integrity - share complete and accurate information. Maintain confidentiality. Adhere to organizational policies and procedures. Meet own commitments.

Initiative - take action to influence events. Generate ideas for improvement, take advantage of opportunities, suggest innovations, do more than required.

Stress tolerance- emotionally resilient and able to withstand pressure on an on-going basis. Deal with difficult situations while maintaining performance. Seek support from others when necessary. Use appropriate coping techniques.

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