Responsibilities :
• Manage and develop a team of 5 analysts/specialists
• Supervise customer services, collections and call management processes for assigned affiliates
• Supervise Accounts Receivable and Master Data processes for assigned affiliates
• Relationship management with assigned markets, financial directors, local controllers, affiliate sales, marketing & distribution teams, auditors, third party logistics service providers and other SSC functions
• Ensure rigorous internal controls compliance, while meeting operational goals and metrics
• Participate in and implement process improvement projects related to O2C processes
• Participate in regional standardization projects for O2C and coordinate of SOP and Job Aid periodic reviews and updates
• Review of exception reports, credit requests, credit-hold override requests, inventory reports and other related O2C reports
• Monitor and review SSC metrics and service level requirements including follow up and resolution of performance issues
Requirements :
• Accounting/Finance/Business Degree
• 5 years of relevant work experience, ideally with multinational SSC in a customer facing role
• Demonstrated experience in accounts receivable, billing and credit management
• Strong experience with customer services, performance measurement systems, metrics and service levels
• Experience in supervision and people development in a multicultural environment
• SAP experience an advantage
• Demonstrated strong interpersonal, written and oral communication skills
• Develop and deliver accounting presentations and training
• Ability to influence and establish credibility, trust and rapport with internal and external stakeholders and colleagues and is able to work as a member of a team
• Capable of problem solving and conflict resolution whilst maintaining a positive group dynamic.
• Independent forward thinker on process improvements
• Ability to exercise effective judgement, sensitivity and creativity to changing needs and situations
• Strong English language communication skills, and other Asian language skills would be an advantage
• Works well under pressure
Interested candidates can register at www.hr-1st.com or give us a call at 03-22848988 for more info.
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