VACANCY : CUSTOMER SERVICE ANALYST

Responsibilities :

• Monitor and resolve order and interface issues

• Manage open orders and prioritization

• Manage, track and resolve disputes and route to local affiliates when required

• Execution of operational metrics and SLA reporting

• Liaise with internal contacts including sales and marketing and distribution

• Liaise with internal contacts including logistic service providers

• Customer dispute resolution

• Cash collection

• Act as a power user for customer service processes

• Propose and implement standardization for customer service processes

• Manage replenishment activities

• Control inventory interfaces with assigned affiliates’ logistics service providers (LSP)

• Control inventory movements done by LSP and reconcile SAP with LSPs inventory levels

Requirements :

• University Degree in Accounting/Business or equivalent

• 3 to 6 years of experience with minimum 2 years of customer service/SCM/calls centre experience, preferably with a multi-national company

• Must demonstrate strong telephone communication skills with ability to influence and negotiate

• Demonstrate strong interpersonal, written and oral communication skills.

• Accuracy and attention to detail.

• Customer focused.

• Capable of problem solving.

• Asian language skills are highly desirable, particularly Mandarin, Korean and Japanese

• Work well under pressure

• Proficient with Microsoft Office software (Excel, Word etc.)

• Ability to develop good relationships with various levels of both internally and externally

Interested candidates can register at www.hr-1st.com or give us a call at 03-22848988 for more info.