Tuesday, March 29, 2011

VACANCY : BUSINESS PROCESS SERVICES MANAGER

Responsibilities :

• Manages local projects, preparing project plans and working alongside with business lead to chart out milestones including forming the project organization and delegation of projects tasks to project members to ensure that projects are achieved on time and within budget.
• To source and to manage the implementation of local application systems to ensure that business runs in the most efficient manner and all business strategies are satisfied and to provide for appropriate integration across major business units; managing vendors and business users effectively till project completion within approved budget and time-line.
• To work closely with Global Project Team Leads to implement global projects and manages any systems integration between local and global applications.
• Enforce compliance of global IT policies and procedures for all business applications implementation and maintenance (including related technical requirements) being global or local by having sound knowledge of global initiatives, objectives and standards. Enforce system development and implementation methodology standards within global guidelines.
• Support and maintain existing applications as well as manage and resolve users' issues in a timely manner utilizing appropriate problem management systems and procedures. These can be achieved by having clear understanding of the systems supported, having the ability to effectively prioritize and manage issues, being customer service oriented and maintain a proactive approach in resolving problems.
• Maintain a broad level of hardware and software technology awareness, to keep well abreast with rapid changes in technology & an in depth knowledge in the areas of assigned responsibilities to support business effectively by keeping well abreast with rapid changes in technology.
• Ensure proper systems, operations, users and procedure documentation are maintained in compliance with corporate guidelines. Overall ensure that all users are conversant and runs their applications well and maximize the advantage from the applications.
• Ensure continuous improvements in the local applications thus ensuring the company's operations runs in the most efficient manner.
• To work closely with global IT groups and data center operations organization to ensure good disaster recovery documentation is in place for business continuity.

Requirements :

• University Degree in Computer Science.
• Minimum 5 year working experience in Project Management, Implementation & Support Work.
• Able to speak and write English well. Must be a competent computer user in Microsoft platform.
• Good Interpersonal & Communication skills which includes effective & constructive interaction between customers & vendors.

Interested candidates can register online at www.hr-1st.com or give us a call at 03-22848988 for more info.
• Good Writing Skills for appropriate application documentation.

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