Responsibilities :
- Support the execution of processes, related to Billing, in accordance with SLA’s, aiming to achieve the planned objectives/targets for the Billing operation.
- Recommend and provide user support with regards to setting up/process improvement testing and implementing systems and processes.
- Facilitate and maintain Billing project cycle in all aspects (e.g. help outline the needs, design and build tools.
- Stimulate the improvement of processes in Billing Operation, in order to contribute to increased efficiency, completeness and quality of the operation.
- Monitor and assists service calls and business partner issue log to ensure closure as per agreed timeline. These includes monitoring of adhoc requests from business partners.
- Contribute as a “Business Expert” in regional/global projects.
- Able to work on an evening shift.
- Ability to support all operational support for projects system changes and deployment/enhancement
- Support to sustain and professionalize all billing service reviews with business partners from regions
- Support all mandatory system trainings and refresher courses relative to system functionality
Requirements :
- Degree Holder or equivalent by experience3-5 years experience in a finance/SSC environment.
- 2-4 years experience with supervising and motivating employees.
- Possess Excellent Analytical Skills/ Problem Solving
- Good knowledge of billing principle
- Experience in Microsoft Windows as end user
- Good Customer Orientation
- Commitment to Excel
- Project experience
- Technical skills: good understanding of processes and familiar with setting up / implementing systems.
- Taking Direction & Responsibility
- Language skills: fluent in English (Oral & Spoken)
Interested candidates can register at www.hr-1st.com or give us a call at 03.22848988 for more info.
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