Responsibilities:
• Communicate pick up bookings expeditiously to bikers/drivers
• To be responsible to ensure all consignments are picked up/delivered on time
• To manage the handing over and taking over of mobile worker daily
• Coordinate with Customer Services / bikers/drivers/ customers to resolve pick up problems
• To monitor the premium consignments to ensure timely deliver as per the commitment
• Continue to analyse the existing pick up/delivery in order to further optimize the route for efficient planning
• Update and monitor standard pick ups
Requirements:
• Minimum SPM or equivalent
• Experience in Booking system and Track & Trace system
• A strong customer service and customer relationship orientation.
• Ability to work under pressure and provide appropriate constructive feedbacks for improvements
• Ability to deal with queries tactfully and constructively.
• An assertive character, displaying empathy and leadership
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