Responsibilities :
• Responsible for the collection of inbound duties and taxes for a designated segment of non account customers
• Liaise with customer accounting teams, customs and station cash controllers.
• Collection of inbound charges for non account holders
• Ensure that all customers are called, payment of charges confirmed and shipments released before delivery cycle.
• Reconcile duty account daily with the allocation of payments received.
• Ensure all billing queries are logged promptly in the accounting system and are investigated and actioned.
• Attend to incoming customer queries promptly and professionally.
• Liaise to with billing team to prepare billing adjustments for processing by the billing team.
• Keep Cash Collection team leaders informed of all collection difficulties.Maintain trading terms and credit policy as per the customer’s contract.
• Ensure special billing requests by customers are met, e.g. costing, shipper reference, etc.
• Make collection calls to customers to retrieve outstanding debt within customer terms and conditions timeframes.
• Escalate unresolved sales and customs disputes according to SLA escalation procedures.
• Identify cheque and EFT allocations and rectify any unapplied amounts on the bank statement.
• Contribute knowledge and expertise toward resolving reoccurring billing issues.
• Maximise collection of payment from all customers in a timely and professional manner.
• Research unallocated cash for posting to debtor ledger.
• Maintain efficient records of collection activities.
• Monitor credit accounts and report delinquent customers to Team Leader for review and action.
• Assist in the dispatch of invoices, airway bills, reminders and finance charge letters.
• Monitor credit limit of accounts to ensure proper action is taken
• Correspond with internal and external customers both written and verbal.
• Liaise with all cash customers.
• Escalate unresolved customs disputes according to the escalation procedure.
• Establish a professional working relationship with customers through consultation with the relevant account manager.
• Develop a strong relationship with customers and provide a level of customer service that encourages ongoing sales, whilst negotiating within the customer’s credit contract.
• Minimise bad debt losses through the maintenance of payment within the account trade terms.
• Ensure customer issues are resolved and duty accounts are maintained in an accurate, efficient and professional manner.
• Ensure all billing queries are logged promptly and are investigated, actioned and finalised within the SLA agreed timeframe.
• Actively solve credit and billing problems in a timely manner.
• Retrieve invoices and/or airway bills on request and send to customers.
• Reconcile duty accounts daily
Requirements :
• A minimum high school graduate
• A minimum of two years experience in medium to large companies in credit control and accounts receivable.
• Demonstrated strong negotiation skills including tact, firmness and diplomacy both verbal and written.
• Demonstrated experience in meeting and exceeding debt collection targets and objectives.
• Sound numerical skills.
• Experience in reconciliation of bank accounts.
• Intermediate MS Excel, Word and Outlook skills.
• Demonstrated high level of accuracy and attention to detail.
• Demonstrated ability to positively manage customer conflict by applying a firm, professional and flexible approach.
• Excellent verbal communication and telephone skills.
• Excellent organisational skills, including the ability to prioritise workload.
• Ability to effectively contribute as a team member as part of a busy team
• Proven ability to work under pressure in a fast paced, time sensitive environment.
• Ability to quickly learn process, systems, products and tariffs.
• Proven ability to follow clear directions, policies and procedures.
• Demonstrated ability to use initiative/judgement to solve job related issues.
• Demonstrated excellent customer service experience and focus.
• Must be flexible and willing to cover other similar roles and different states.
• Must be able to work flexibly in terms of swapping certain public holidays and adjusting hours due to daylight savings.
• Freight industry experience.
Interested candidate can register at www.hr-1st.com or call us now at 03-22848988 for more info.
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