Telesales Executive

Responsibilities :

• Maintain between 400 and 600 existing company customers by telephone within the Direct Sales Segment.

• Undertake any projects/duties as assigned by the Telesales Manager or Sales Manager Direct Sales

• Act as Tele Sales customers’ main contact for the company, responding and satisfying their sales and post sales requirements.

• Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.

• Manage a portfolio of customers via telephone: Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business and to ensure that individual agreed targets are achieved.

• Provide customer oriented service at all times relating to specific sales issues.

• Liase closely with Sales Channels and other departments within the company to ensure that a full cost effective service is maintained and that target for the area is achieved.

• Ensure co-operation with other members of the sales team and throughout the sales force.

• Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing client base so that the required personal sales results are achieved.

• Manage the revenue growth through up selling and Cross selling tactics to exceed this budget through calls

• Combine sales skills with company’s product/service knowledge and convert the maximum possible prospect leads into accounts, emphasizing those with maximum revenue potential, in order to increase the size and quality of account holders.

• Continually develop knowledge of company’s services and general commercial awareness in order to provide the best possible standard of customer service and maximise the department’s contribution to the sales function.

• Adhere to regional standards on profit margins and discount guidelines.

• Open new accounts and ensure they trade profitably.

• Ensure all customer agreements are cost sensitive to ensure a suggested minimum pricing tariff is set and adhered too. Any deviation from this tariff requires management agreement and justification.

• Complete daily and weekly reports to measure individual and department effectiveness and provide figures showing weekly productivity of the department.

• Ensure that customer information is maintained accurately on the customer database.

Requirements :

• Minimum Diploma (or equivalent)

• 3 years experience in sales

• Telephone skills

• Communication skills (English and local language), spoken and written

• Salary start from RM3384 + Commission

Interested candidate can register at www.hr-1st.com or call us at 03-22848988 for more info.