VACANCY : CREDIT CONTROL & COLLECTION SUPERVISOR

Responsibilities :
• To supervise the collection process to follow the company strategy and to achieve country DOS, ageing & bad debt targets.
• To work with Billing Team to ensure that billing adjustments are prepared.
• To ensure that credit terms offered by the Sales Team are aligned to company policy.
• To ensure all customers’ credit and billing problems are actively and aggressively solved in a timely manner.
• To interface with major and medium size customers to resolve credit and billing problems.
• To handle complaints from Customers, investigate and draft suitable replies and ensure improvements are implemented to address problem areas.
• To ensure invoices and/or airway bills are retrieved on request and sent to customers.
• To ensure special billing requests by customers are met, e.g. costing, shipper reference, etc.
• To ensure implementation and compliance of credit and billing policies and procedures.
• To analyse collection trends to provide accurate and timely forecast for cash flow planning.
• To perform credit and financial analysis on new and existing Customers in order to institute credit limits and terms.
• To research unallocated cash for posting to debtor ledger.
• To maintain efficient records of collection activities.
• To initiate credit suspension for delinquent accounts so as to minimise bad debt expenses in consultation with the Credit Control & Collection Manager.
• To ensure the timely dispatch of reminder letters.
• To resolve billing discrepancies within 24 hours.
• To participate in systems development for Account Receivables and Billing.
• To build up comprehensive credit data on major Customers and provide feedback to Management.
• To provide effective supervision of Collection Officers.
• To liaise, assist and train all subordinate staff in their individual areas.

Requirements :

• GCE A Level or equivalent.
• 3-5 years relevant experience preferably in the Express or Logistics industry.
• 1-2 years supervisory experience (preferable).
• Credit analysis and debt collection skills.
• Legal skills (preferable)
• Software skills (Word, Excel, PowerPoint, etc.).
• Communication skills (English and local language), spoken and written.

Interested candidates can register at www.hr-1st.com or give us a call at 03-22848988 for more info.